Frequently Asked Questions
Q. Do you ship to [country]?
We ship worldwide with few exceptions apart from where constraints are placed upon us by carriers and other shipping service providers. If your location is presently suffering from any kind of political or natural turmoil, please contact us to check we can deliver.
Q. I live outside the EU, will you remove VAT?
Yes! Just choose your country from the list beneath the items in your shopping basket and if you are outside the EU, VAT will be removed automatically.
Q. I represent a VAT registered business within the EU, will you remove VAT?
Yes! Please click here
, and enter your VAT ID. VAT will be removed automatically. Please note validation of your VAT ID is automated but will be subject to manual checking during order processing.
Q. How much is shipping to [country]?
Shipping is calculated automatically. Please add your items to the shopping basket and select your country to see the available shipping options. International shipping is a very complex subject but if you have a time-definite or day-definite delivery schedule please contact us and we will arrange to deliver your goods according to your schedule.
Q. When will my items be sent?
If you order before 1500hrs GMT we will almost certainly pack and send your order on that same day and send a despatch confirmation email to you. If you choose a tracked delivery method then the email will also contain a tracking link so that you can track your parcel. This applies to Royal Mail and DPD shipments. DHL and TNT shipments are usually despatched same-day if received by 1300hrs. This is due to variations in collection times.
Q. Where are you shipping from?
All orders are shipped from our warehouse in the UK. We do
hold items on stock for immediate despatch unless otherwise indicated.
Q. When will I receive my items?
For UK orders items will usually be received the next day after your order is despatched. According to Royal Mail 1st class items can take up to 14 days but are usually delivered within 3 days. UK special delivery items will be received the day after despatch by 9am or 1pm depending on the service selected. For this service please refer to the tracking link in your email to check the progress of your items through the delivery network.
For international orders the delivery schedule is much more difficult to estimate. Items sent to mainland Europe are usually received within 5 days. For tracked items sent by methods other than Royal Mail please refer to the tracking link in your email to check your parcels progress. Items sent to the USA by Airmail methods are usually received within 10 days. Please note for orders outside the EU, parcels can often be delayed at customs.
Q. Why is it so expensive to ship this model aeroplane to my country?
The vast majority of models are too large to send using the standard British postal service provided by Royal Mail and must therefore be sent by private carrier. For shipments sent by Air, the weight of the shipment is calculated using the dimensions of the box the model aeroplane is shipped in. This means that a model aeroplane kit with an actual weight of 1kg, could have a dimensional weight of approximately 5-10kg, which increases the cost considerably. Shipments to mainland EU can be sent by Surface Mail, which offers considerable savings but can be slightly slower for some destinations. The TNT Economy service provides more economical (but very slow) shipping of large items to most destinations.
Q. What is your VAT number?
Our VAT number is GB 981 699 750.
electricwingman Limited, company number 07571328.