Table of contents
"The quality remains when the price is long forgotten"
electricwingman ltd maintains a 'best price policy'.
We watch retailers of similar products and work closely with manufacturers to source quality products and ensure that we offer you the best price possible.
Online payment processing
Online payments are secured by PayPal and Google. We never see your card details.
Shipping and handling
We may contact you to suggest alternate means of shipping or to indicate that a higher shipping charge will apply due to the weight of your order or specific destinations which result in higher shipping charges.
In most cases we will absorb these costs.
It is your responsibility to check that your delivery address is correct before confirming your order on the order confirmation page.
Incorrect addresses could result in your order being sent to the wrong address and your items being lost.
We are not liable for this.
What information we hold about you
If you register with us, we will hold your email address and a password. If you buy something from us, we will hold your delivery address and an invoice address.
If you choose to deliver items to a third-party (such as a friend or relative) we will hold their name and address.
This information is only used to deliver items to you and to contact you should that be necessary.
You may also optionally decide to receive our newsletter. This is purely an 'opt-in' service and you can stop these emails at any time in the 'my account' section of this website.
We maintain an order history of your purchases. This allows you and us to track your orders and review past purchases. This helps us to offer you a better service.
We collect information of a general nature about how many 'hits' our website gets, this helps us understand which products you are most interested in.
We monitor site traffic patterns; this tells us which areas of the site are being visited more than others and helps us to keep making the site more useful by offering you clear and comprehensive information.
If you enter your email address to be notified when an item is back in stock, we will discard your address as soon as that notification is sent.
We do not send random marketing emails to personal email addresses (spam)
This website uses 'cookies' to maintain a 'session' with our servers. This is a small text file held on your PC by your web browser, which helps us to maintain information about your visit such as the items in your shopping basket, or whether or not you are logged in to the site.
Who else sees your information
We may have to disclose some of your information to service suppliers to help complete your order.
These parties include Royal Mail, Parcel Line, FedEx, TNT, UPS and DPD.
By using our website you consent to us using the personal information you have given to electricwingman ltd, as outlined in this policy.
If you have any concerns, please contact us and we will be glad to discuss it with you (leave your telephone number and we can call you at a convenient time if you wish!)
Information we share with third parties
We share no data with these providers other than the contents of your shopping basket on this website when you checkout.
Returns & Guarantee
If for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you've had a change of heart, you must return it to us unused and in its original condition within 30 days for a prompt replacement, exchange or refund.
Some products have different type of guarantee, and where this is relevant/applicable we will make this clear on the particular page for that product.
We do not charge a restocking fee and nor do we expect you to fill out a form with your life history. We do expect you to retain your receipt!
To return an item, simply get in touch on 0845 643 5419, send us an email or use our contact form and let us know why and what you would like to return to us. We will give you an address to return the item to, which is also shown on your invoice. We will provide a full refund for the cost of the item on receipt of your return.
Unfortunately we cannot refund any postage costs incurred unless we sent the item to you in error.
All website design, text, movies, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this website are copyright electricwingman ltd and its affiliates and/or their content and technology providers.
TO THE FULLEST EXTENT PERMITTED AT LAW, electricwingman ltd IS PROVIDING THIS WEBSITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
IN ADDITION, electricwingman ltd DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEBSITE IS ACCURATE, COMPLETE OR CURRENT.
Price and availability information is subject to change without notice.
Except as specifically stated on this website, to the fullest extent permitted at law, neither electricwingman ltd nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site.
This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
We reserve the right to withdraw any products from this website at anytime and/or remove or edit any materials or content on this website.
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.
We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.